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Improving Access to Cancer Services
Through Community Collaboration
American Cancer Society Free2Be Campaign
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Estimates
from Census 2000 data for Michigan reveal that more than 375,000 women
are eligible for the statewide Breast and Cervical Cancer Control Program
(BCCCP). However, recruiting women eligible for the BCCCP is a difficult
and time-consuming activity, and only about 15 percent of all eligible
Michigan women have ever been served through the program.
Early detection of breast and cervical cancer is
the key to survival. With regular screening, breast and cervical cancer
are more likely to be detected at an earlier stage, when they are most
treatable. Breast cancer screening services include the clinical breast
exam and mammogram. The Pap test is the most commonly used cervical cancer
screening method.
About
the Free2Be Campaign
In an effort to address the problem of eligible Michigan women underutilizing
BCCCP services, the American Cancer Society (ACS), Great Lakes Division
Inc., and the Michigan Department of Community Health (MDCH) Cancer Prevention
and Control Section joined forces to publicize the program throughout
the state.
The objectives of the Free2Be project were to inform eligible women about
the BCCCP and to raise Michigan women's awareness of the importance of
breast and cervical cancer screening. The project's ultimate goal was
to increase the number of women enrolled in the Michigan BCCCP.
The ACS, MDCH, and media consultant partner created an original, colorful,
and culturally inclusive logo with the slogans "Free to be YOU," "Free
to be HEALTHY," and "Free to be CANCER-FREE." The campaign featured a
toll-free telephone number and a brief description of BCCCP services.
The ACS Teleservice Department answered the calls to the toll-free number.
ACS telephone bank staffers were trained to respond to incoming Free2Be
calls and were instructed to "warm transfer" each age-eligible caller
to her local BCCCP office. Other calls were directed to the ACS national
call center or to the appropriate local ACS field office. ACS staffers
also compiled and reported data regarding the number and nature of the
Free2Be calls they received.
The campaign was launched at the state capitol and included speeches by
the mayor of Lansing, BCCCP Program and ACS representatives, and a breast
cancer surgeon. The ACS also conducted a breast cancer radio tour that
reached more than 200 radio stations in the state.
A morning anchorwoman from a metropolitan Detroit television station provided
extensive coverage of the BCCCP on her show and visited selected Detroit
churches to promote the program. The ACS Teleservice Department experienced
a considerable increase in call volume as a result of this Detroit-area
coverage.
MDCH also included Free2Be project flyers in mailings sent to 775,000
Medicaid clients statewide during September and October 2002. After each
mailing, the volume of calls to the ACS call center increased dramatically.
In addition, project partners also mailed information promoting the BCCCP
to 7,700 health care providers throughout the state; produced and placed
public service announcements on radio stations statewide; and placed billboard
advertisements featuring the Free2Be logo, slogan, and toll-free number
in high-density markets.
Impact of the Campaign
The six-month multifaceted campaign generated 2,850 calls to the special
toll-free number and resulted in 404 new BCCCP enrollments across the
state. One invasive breast cancer was detected. Among this group, no women
were diagnosed with cervical cancer or pre-cancer, although two less serious
cervical abnormalities were detected.
To Learn More
For more information about the project, contact Paulette M. Valliere,
PhD, Breast and Cervical Cancer Control Program, Washington Square Building, 5th Floor,
109 Michigan Ave., Lansing, MI 48913 (phone: 517-335-8049; fax: 517-335-9397;
e-mail: vallierep@michigan.gov).
last updated: 11/20/05

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Washington Square Building, 5th Floor ·
109 Michigan Ave. ·
Lansing, Michigan USA
48913
Toll-Free: (877) 588-6224 · Fax: (517) 335-9397 ·
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